Refunds & Returns

Last Updated: August 3, 2026

At North Idaho Mercantile, we want you to be completely satisfied with your purchase.

As a small family-owned business, we strive to make every return fair, simple, and hassle-free. If you have any questions before or after placing your order, we’re always happy to help.

If you need to make a return, please review our policy below.

Return Eligibility

• We accept returns within 30 days of the order delivery date.
• Items must be unused, in their original packaging, and in good condition to qualify for a refund or exchange.
• Non-refundable items:
  • Clearance items
  • Custom orders
  • Perishable items
  • Gift Cards
  • Some Health or Personal Care Items

Return Process & Shipping Costs

1. Submit a Return Request:
   • Complete the online return form on our Contact Page.
   • Include your order number and a brief reason for the return.
2. Return Approval & Instructions:
   • Once your request is approved, we will provide return instructions. Please do not return items without prior approval.
   • Unless the return is due to our error or the item arrived damaged or defective, customers are responsible for return shipping costs. Return items (except for cornhole boards) can be sent to:
     

     North Idaho Mercantile
     6097 W Kidd Island Rd
     Coeur d’Alene, ID 83814

     We highly recommend using a trackable shipping service and/or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

   • Returns for cornhole boards and other oversized products may be coordinated directly with our distributor to help expedite the return process and reduce unnecessary shipping costs.
3. Refunds & Restocking Fees:
   • Approved returns are generally refunded to the original payment method. In some cases, and at our discretion, store credit may be offered instead.
   • We reserve the right to charge a reasonable restocking fee for oversized, custom, or special-order items when applicable. Any applicable fee will be disclosed during the return authorization process before the return is approved.
   • Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.
   • Refunds are processed within 5-7 business days after receiving the returned item.

Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us immediately via our Contact Page.
• We will require photos of the damaged item to process a claim.
• In some cases, we may opt to send a replacement rather than require a return of the damaged item.

If you have any other questions about returns, feel free to reach out via our Contact form.