Refunds & Returns

Last Updated: January 29, 2025

At North Idaho Mercantile, we want you to be completely satisfied with your purchase. If you need to make a return, please review our policy below.

Return Eligibility

• We accept returns within 30 days of the order delivery date.
• Items must be unused, in their original packaging, and in good condition to qualify for a refund or exchange.
• Non-refundable items:
  • Clearance items
  • Custom orders
  • Perishable items
  • Gift Cards
  • Some Health or Personal Care Items

Return Process & Shipping Costs

1. Submit a Return Request:
   • Complete the online return form on our Contact Page.
   • Include your order number and a brief reason for the return.
2. Return Approval & Instructions:
   • Once your request is approved, we will provide return instructions. Please do not return items without prior approval.
   • Customers are responsible for return shipping costs to:

     North Idaho Mercantile
     6097 W Kidd Island Rd
     Coeur d’Alene, ID 83814

     We highly recommend using a trackable shipping service and/or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

3. Refunds & Restocking Fees:
   • Returns for store credit or exchange have no restocking fee (minus shipping costs).
   • Returns for a refund are subject to a 15% restocking fee.
   • Original shipping costs are non-refundable.
   • Refunds are processed within 5-7 business days after receiving the returned item.

Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us immediately via our Contact Page.
• We will require photos of the damaged item to process a claim.
• In some cases, we may opt to send a replacement rather than require a return of the damaged item.

If you have any other questions about returns, feel free to reach out via our Contact form.